Sunday, February 3, 2013

VMware View virtual desktop displays “USB redirection is not available” after upgrading to version 5.1.1 (799444)

I’ve been calling one of my recent VMware View 5.x upgrades bad luck because of all the issues I’ve had with version 5.1.1 (799444):

image

The first issue I had was with the 5.1.1 View Agent that caused ThinPrint to crash:

VMware View 5.1.1 printer redirection with ThinPrint no longer works after upgrade from 5.0
http://terenceluk.blogspot.com/2012/12/vmware-view-511-printer-redirection.html

… and more recently, I noticed that USB redirection no longer worked for certain pools:

USB redirection is not available

image

The difficulty with troubleshooting this issue was that only certain pools had this issue and there was absolutely no correlation between the automated and manual pools that worked and the pools that didn’t work.  After testing with RDP & PCoIP, reinstalling the VMware View Agent (5.1.2 and 5.1.1) and VMware tools numerous times and using different VMware View Clients without any luck, I went ahead and opened up a ticket with VMware.  The support engineer had me do the most of the same tasks I’ve tried and then began to try reverting back to previous agents which I’ve tried but we noticed that while 5.1.2 and 5.1.1:

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  • VMware-viewagent-5.1.1-799444.exe
  • VMware-viewagent-5.1.2-928164.exe

… did not work.

What did end up working was the 5.0.1 View agent:

  • VMware-viewagent-5.0.1-640055.exe

The engineer could not explain why this was the case other than suggesting that there was something wrong with the Windows operating system.  What’s strange is that the templates for all of the pools were derived from the same original build.  I have yet to figure out how to get the problematic pools to work with the newer agent but have accepted that I may need to replace the master images for them.

7 comments:

Christian said...

I am having the same issue - with the same versions of View.

Did you find a fix for this?

Thanks!

Terence Luk said...

Hi,

I ended up using the older View 5.0.1 agent to get USB working again for the problematic pool. The engineer I worked with at VMware believes it has something to do with the operating system or applications on the VDI and while I don't agree with him, I didn't think we would get too far so I closed the case.

Christian said...

I just opened a case with them and I'm pointing to your blog so we don't do the same steps.

If I have an update, I'll post it here.

Terence Luk said...

Here's the ticket information:

SR#: 13270284901
Date Opened: 1/17/2013 1:38:00 AM
Date Closed: 2/6/2013 1:13:00 AM
(Final) TSE: Mohammed Habeeb

Matthew Larson said...
This comment has been removed by the author.
Matthew Larson said...

I am currently experiencing this issue. I get "USB redirection is not available for this desktop" and found your solution, to install the 5.0.1 agent on the problematic desktop, very helpful. That being said, we'd like to bring all of our View Agents to 6.0.1, but upon installing the newer version, I'm back at "USB redirection is not available for this desktop." Have you been able to find a true resolution?

Matthew Larson said...

I was able to resolve the issue.

The issue occurred on VM's newly deployed to hosts running ESXI 5.1 build 1743533. Upon deploying the patch referenced in VMware KB 2077640, all new VMs's created have functional USB redirection. Any desktops created while the hosts were running ESXI 5.1 build 1743533 needed to be recreated.