Tuesday, April 17, 2012

Citrix XenDesktop 5.5 and 5.6’s Desktop Director “Session Details” and “HDX” grayed out with “Data not available.”

As easy as it is to set up Citrix XenDesktop 5.5 and 5.6’s Desktop Director, I’ve found that I continuously run into many situations where I’m unable to use this great utility to manage desktops and one of the many reasons why it fails to retrieve data from the desktop you’re trying to manage is WinRM (Windows Remote Management).  The following is an example of Session Details and HDX panes grayed out.  If you ever encounter this, check that WinRM is configured and running properly on your virtual desktops in the desktop catalog you’re trying to manage:

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1 comment:

Anonymous said...

Having the same issue in our environment. All seems to be installed and running ok on both VDI (WinXP SP3) and Director(2008). Any ideas as to exact cause?