Thursday, April 19, 2012

Attempting to run “Update Personal vDisk” throws the error “Personal vDisk inventory Is not supported on this machine.” on Citrix XenDesktop 5.6 VDA

Problem

You have just recently cloned one of your master image with Windows XP and ran sysprep to generate new identifiers for it but noticed that when you run the Update Personal vDisk process, you get the error:

Personal vDisk inventory Is not supported on this machine.

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Solution

I’m not sure if this is by design but I’ve ran into this issue every time I do one of the following on a virtual desktop master image that had the Virtual Desktop Agent (VDA) installed onto it:

  1. Run sysprep
  2. Disjoin and rejoin to the domain
  3. Rename the desktop in Windows

What ended up having to do in order to fix this was uninstall the VDA, reboot, reinstall the VDA and then run the Update Personal vDisk again.

6 comments:

Anonymous said...

Yes got the same problem

Anonymous said...

I had this issue after renaming the template. I just updated the hostname ni the "HKLM\Software\Cirix\personal vDisk\Config\MachineID" registry key, and it resolved my issue.

Anonymous said...

"Anonymous Anonymous said...
I had this issue after renaming the template. I just updated the hostname ni the "HKLM\Software\Cirix\personal vDisk\Config\MachineID" registry key, and it resolved my issue."

this workaround is perfect, make this choice!!

Anonymous said...

That did the trick! Thanks a million :)

Anonymous said...

Thanks, that did the trick for me also

Anonymous said...

I had this issue after renaming the template. I just updated the hostname ni the "HKLM\Software\Cirix\personal vDisk\Config\MachineID" registry key, and it resolved my issue.

Thanks for the Blog Post and this response. It fixed my issue.