Tuesday, August 3, 2010

CS 14 and calls made to non-existent extension

Day 1 – Module 02

As many OCS 2007 R2 administrators may know, if a user makes a call to a non-existent extension, the route of the call will fail and the user would be presented with something along the lines of “cannot complete the call”. In CS 14, we will now have the ability to reroute these calls to another extension with an announcement. I have yet to have any clients complain about this in OCS 2007 R2 but this feature is most certainly welcomed!

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