Tuesday, August 3, 2010

Changes in CS 14 compared with forwarding calls from OCS 2007 R2 to PSTN #

Day 1 – Module 03

I’ve always been unhappy when I forward calls from my main office line to my cell phone number when I’m on the road because the call display # is always displayed as my office #. Logically thinking about what happens behind the scenes:

1. Call goes into our office.

2. OCS makes a call back out to me.

…it makes sense but it doesn’t help a whole lot when you’re in meetings and you’re trying to differentiate whether it’s an important call or not. In CS 14, the call is now rewritten to display the real number that’s calling. Great addition!

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