Saturday, December 11, 2010

Setting up users for SmartSIP (Active Directory, OCS, Polycom SIP phones)

As I noted in my earlier blog posts, I was extremely excited to get SmartSIP installed and configured so we can begin testing. The documentation I received from NET was very thorough in how to setup user accounts and phones which was why I thought twice about writing this post but since I know there will be times when I need the manual only to find that I don’t have it, the following serves to fill in for those situations when I need something to reference to.

Active Directory

Open up Active Directory Users and Computers and make sure you fill in the extension for the user’s Telephone number field.

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Navigate to the user object’s Telephones tab and fill in the IP phone field with:

sip: + SIP phone’s MAC + @smartsip.local

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Office Communications Server 2007

Next, log onto a server with the Office Communications Server administration tool, open up the user’s properties, enable the user for Enterprise Voice and fill in the Line URI.

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Polycom SIP Phones

Log into the user’s Polycom phone’s web interface and navigate to the SIP Servers configuration and fill in the fields:

  1. Outbound Proxy – Address
  2. Outbound Proxy – Port
  3. Outbound Proxy – Transport
  4. Server 1 – Address
  5. Server 1 – Port
  6. Server 1 – Transport

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Once you filled out the settings for the SIP Server, navigate to the Line 1 configuration page (or Line 2 if that’s the line you want to configure) and fill in the settings:

  1. Identification – Display Name
  2. Identification – Address
  3. Identification – Auth User ID
  4. Identification – Auth Password
  5. Identification – Label
  6. Server 1 – Address
  7. Server 1 – Port
  8. Server 1 – Transport

The rest of the settings are optional but I filled it in because I wanted to send unanswered calls to the Exchange UM subscriber access line.

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… and we’re done. The NET documentation has all this in there so if anything is unclear, just consult the guide.

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