Tuesday, September 21, 2010

Backup Exec 2010 fails with “e000848c - Unable to attach to a resource” and other errors

While configuring backups for a customer with Backup Exec 2010 to backup a vSphere 4 environment, we ran into multiple errors such as the following:

Final error: 0xe000848c - Unable to attach to a resource. Make sure that all selected resources exist and are online, and then try again. If the server or resource no longer exists, remove it from the selection list. Edit the selection list properties, click the View Selection Details tab, and then remove the resource.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-33932

V-79-57344-38277 – Unable to open a disk of the virtual machine

VixDiskLib_Open() reported the error:
V-79-57344-38277 - Unable to open a disk of the virtual machine.

VixDiskLib_Open() reported the error:

image

Problem Resolution

After troubleshooting the problem for an hour and being pressed for time, we ended up calling Symantec since we had a support contract. What ended up being the problem was because we were not using the R2 version. Here’s the version we were initially using:

Symantec

Backup Exec 2010

Media Server: Version 13.0 Rev. 2896 (64-bit)

Administration Console: Version 13.0 Rev. 2896 (64-bit)

Desktop and Laptop Option: Version 3.1 Rev. 3.42.44a

image

Once we upgraded to the R2 version, the backups began to work:

Symantec

Backup Exec 2010 R2

Media Server: Version 13.0 Rev. 4164 (64-bit)

Administration Console: Version 13.0 Rev. 4164 (64-bit)

Desktop and Laptop Option: Version 3.1 Rev. 3.43.17a

image

Here are some additional copy and paste of the error logs:

Job name : test

Job type : Backup

Job status : Failed

Job log : C:\Program Files\Symantec\Backup Exec\Data\BEX_WCITORBTBEXEC_00155.xml

Server name : BEXEC

Selection list name : test-1
Device name : Test

Target name : Test

Media set name : Daily Full Backups
Error category : Resource Errors

Error : e000848c - Unable to attach to a resource. Make sure that all selected resources exist and are online, and then try again. If the server or resource no longer exists, remove it from the selection list. Edit the selection list properties, click the View Selection D

For additional information regarding this error refer to link V-79-57344-33932

-------------------------------------------------------------------------------------------------------------------------------------------------------------------

Set type : Backup

Set status : Completed

Set description : test
Resource name : \\VCVM\VMVCB::\\VCVM\VCGuestVm\vm\WFPS

Logon account : System Logon Account

Encryption used : None
Error : e0009585 - Unable to open a disk of the virtual machine.
Agent used : Yes

Advanced Open File Option used : No

-------------------------------------------------------------------------------------------------------------------------------------------------------------------

Job ended: September-15-10 at 3:47:55 PM
Completed status: Failed
Final error: 0xe000848c - Unable to attach to a resource. Make sure that all selected resources exist and are online, and then try again. If the server or resource no longer exists, remove it from the selection list. Edit the selection list properties, click the View Selection Details tab, and then remove the resource.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-33932

-------------------------------------------------------------------------------------------------------------------------------------------------------------------

Click an error below to locate it in the job log

Backup- VMVCB::\\VCVM\VCGuestVm\vm\FPS

V-79-57344-38277 - Unable to open a disk of the virtual machine.

VixDiskLib_Open() reported the error:
V-79-57344-38277 - Unable to open a disk of the virtual machine.

VixDiskLib_Open() reported the error:

2 comments:

Anonymous said...

Thanks from Russia ;-)

Anonymous said...

Thanks also see

http://www.petenetlive.com/KB/Article/0000349.htm

Pete