Saturday, February 1, 2014

Attempting to access virtual desktop via VMware Horizon View HTML access throws the error: “Your VMware Horizon View server does not support web access.”

As mentioned in my previous post, I’ve been getting quite a few calls from clients who are trying to set up HTML5 access to VMware Horizon View desktops so I thought I’d write a quick post about 2 common errors that are easily fixed.  First off, the deployment guide can be found here:

Using VMware Horizon View HTML Access
http://www.vmware.com/pdf/horizon-view/horizon-view-html-access-document.pdf

Problem

You attempt to access virtual desktop via VMware Horizon View HTML access throws the error:

Your VMware Horizon View server does not support web access.

Solution

This error can be thrown if you don’t have any desktop pools configured to allow HTML access.  As indicated in the deployment guide on page 6, ensure that the max resolution of any one monitor setting is set to 1920x1200 or higher so that the View desktop has at least 17.58MB of video RAM with HTML Access checked:

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Problem

You attempt to launch a virtual desktop through HTML5 access but receive the following error:

This desktop does not support the requested display protocol. Please contact your system administrator.

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One of the reasons why this message would be displayed if there is a problem with the installation of the VMware Horizon View HTML Access agent on the virtual desktop operating system.  Make sure the following package is installed:

VMware-Horizon-View-5.3-Remote-Experience-Agent-xxxxx.exe

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