Tuesday, January 14, 2014

Outlook Profile continues to get created by Microsoft Office Customization Tool configuration even though Microsoft Office 2010/2013 has been reinstalled

I’ve recently been asked to look at an issue where a previous install of Microsoft Office 2013 with customizations such as the following were made:


… but a decision was made afterwards that these should be removed so the administrator would uninstall the installation, modify the MSP file, reinstall but noticed that Outlook would continue to automatically create a profile as defined in the previous installation.

The reason for this behavior is actually quite simple and that’s because OCT actually creates a custom15.prf (or 14 for Office 2010) within the Microsoft Office directory which contains the customizations for the Outlook profile creation:

32-Bit Office:  C:\Program Files (x86)\Microsoft Office

64-Bit Office:  C:\Program Files\Microsoft Office

File name:  custom15.prf


The PRF file is actually a simple text file that you can open with Notepad to browse the customizations as shown in the following screenshot:



As most would have probably guessed, the way around this is to either delete the whole directly after Office has been uninstalled or simply delete the PRF file.

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