You’ve received complains from users that their Lync 2013 client’s conversations list displays an exclamation mark with the message:
There are Exchange connectivity issues. Your conversation history cannot be retrieved.
If the user navigates to File –> View Conversation History from the Lync 2013 client, Outlook is automatically launched and the conversation history (with content) is displayed.
A quick search on the internet shows a Microsoft rep suggesting the following:
This issue might be related to any of the situations below.
- The computer time is different from the local time.
- The Outlook credential is wrong.
- The primary account in Outlook is not the same with the account that you sign in to Lync.
- The Exchange Autodiscover is not working correctly.
What ended up being the issue at the environment I came across this was because they did not have an autodiscover.domain.com A record in their internal DNS and as soon as I created the record, the error went away.