Thursday, May 2, 2013

Launching a Citrix XenApp 6.5 application published through a Citrix Access Gateway throws the error: “Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. Socket operation on non-socket.”

Problem

You attempt to launch a Citrix XenApp 6.5 application published through a Citrix Access Gateway but the Citrix Receiver throws the error:

Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. Socket operation on non-socket.

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Solution

While there are probably various reasons why this error will be thrown but the one of the reasons are describe in the following KB:

Error: "Unable to launch your application." Appears When you Launch Published Applications
http://support.citrix.com/article/CTX134940

While the Maximum Number of Users on the CAG I was working with was set correctly, I noticed that the Virtual Server mode was set to SmartAccess Mode:

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Switching it to Basic Mode:

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1 comment:

Anonymous said...

Had the same error on my netscaler. Turned out that I did not have the STA's configured on the Access Gateway VIP.