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Saturday, April 6, 2019

Attempting to move a user from a Skype for Business Server 2015 to 2019 pool fails with: “Failed while updating destination pool.”

Problem

You attempt to move a user from a Skype for Business Server 2015 to 2019 pool but notice that it fails with:

Failed while updating destination pool.

Solution

This has been a common issue in the previous SfB and Lync environments where a user’s user object has Inheritance disabled.  If this is the case, enabling it will correct the issue.

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