Thursday, February 4, 2016

VMware Horizon View Agent installation fails with: "Error 1311. Source file not found:"

Problem

You attempt to install the VMware Horizon View agent onto a Windows 7 virtual machine but the installation fails with the following error message:

Error 1311. Source file not found:

C:\Users\<userName>\Appdata\Local\Temp\{68CA9784-0791-433F-8EBF-0714B20B627F}~setup\VmwVau~1.cab. Verify that the file exists and that you can access it.

Navigate to the path above shows that the VmwVau~cab file exists and permissions are set correctly:

imageimage

Solution

This issue threw me off for a bit because the only information I could find on the internet was that the VMware Horizon View agent installer was corrupted but comparing the files did not show any differences in byte count:

image

Since I’ve ran out of options, I went ahead and downloaded the agent directly from the VMware portal rather than copying it from a file share I had downloaded the file to previously and the installation completed.

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