XenApp 6.5 published Lync 2013 client crashes when launched through Citrix Web Interface Server portal

Problem

You’ve successfully installed the Lync 2013 client on your Citrix XenApp 6.5 servers but noticed that when you launch the published application through the Web Interface portal, it crashes with the following output:

Microsoft Lync has stopped working

Windows can check online for a solution to the problem.

Check online for a solution and close the program

Close the program

Continuing to click the View problem details displays the following:

Problem signature:

  Problem Event Name:                        APPCRASH

Application Name:                             lync.exe

  Application Version:                           15.0.4420.1017

  Application Timestamp:                     5067326f

  Fault Module Name:                          LyncDesktopViewModel.dll

  Fault Module Version:                        15.0.4420.1017

  Fault Module Timestamp:                  506732ae

  Exception Code:                                  c0000005

  Exception Offset:                                000401bf

  OS Version:                                          6.1.7601.2.1.0.18.10

  Locale ID:                                             1033

Additional information about the problem:

  LCID:                                                     1033

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

You’ve confirmed that your Citrix XenApp server has been patched with Hotfix Rollup Pack 1 for Citrix XenApp 6.5 for Microsoft Windows Server 2008 R2 found here:

http://support.citrix.com/article/CTX132122

Solution

While there may be various reasons that could cause this crash, what fixed the issue for me was to patch the Lync 2013 client with the February cumulative update patches found here:

Lync 2013 client update (v15.0.4454.1506)

x86 - http://www.microsoft.com/downloads/details.aspx?FamilyId=95804c44-9308-4dd0-a0dd-88087aca0812

x64 - http://www.microsoft.com/downloads/details.aspx?FamilyId=e440d931-41c1-4206-a864-82f0e706ca81

Office 2013 MSO update (v15.0.4454.1504 - required for February 2013 update)

x86 - http://www.microsoft.com/downloads/details.aspx?FamilyId=cef3ff2c-23bc-4b41-84f5-efd4a0e1b5f7

x64 - http://www.microsoft.com/downloads/details.aspx?FamilyId=76c7a4af-8952-450c-99a5-16d06248f2aa

I had the 32-bit Lync 2013 client installed so the two packages I downloaded are the following:

• lyncloc2013-kb2760512-fullfile-x86-glb.exe
• msores2013-kb2767852-fullfile-x86-glb.exe