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Friday, October 13, 2017

VMware VDP 6.1.2.19 backups fail with the error message: “An attempt made to backup a client failed because no data was found that matches the type of data that the job was configured for.”

Problem

You’ve noticed that backup jobs within VDP have been failing with the following errors:

VDP: An attempt made to backup a client failed because no data was found that matches the type of data that the job was configured for.

VDP: An unexpected error occurred with the following error code: 30983. More information may be available in the client logs which can be downloaded from the configuration application (https://<VDP hostname>:8543/VDP-configure).

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Viewing the task failure report displays the following:

Reason: VDP: An attempt made to backup a client failed because no data was found that matches the type of data that the job was configured for.

Log file retrieved is empty.

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Reason: VDP: An unexpected error occurred with the following error code: 30983. More information may be available in the client logs which can be downloaded from the configuration application (https://<VDP hostname>:8543/VDP-configure).

Failed to retrieve log file. This can happen if:

* Management Services were recently restarted.

* Regular log maintenance has removed old log files.

* Logs may be empty or non existent.

*An error may have occurred.

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Solution

One of the reasons why the VDP backup jobs have failed and will continue to fail is if you have a mismatch between supported versions of VDP with the vCenter version that you are running.  In the example above, the failures started when the vCenter server was upgraded to:

Version: vCenter Server 5.5 Update 3e

Release Date: 2016-08-04

Build Number: 4180647

Installer Build Number: 4180646

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The VDP appliance in the environment was at version 6.1.2.19:

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The supported version for vCenter Server 5.5. Update 3e was 6.1.3 so updating the VDP appliance to 6.1.3.70 corrected the problem:

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