Monday, March 20, 2017

Attempting to access an account’s Outlook Web App (OWA) throws the error message: “something went wrong Your account has been disabled.”

Problem

You have an account that was recently disabled in Active Directory and need to access it via OWA so you proceed to enable in Active Directory Users and Computers then log on via the webmail webpage but receive the following error:

:-(
something went wrong
Your account has been disabled.
X-ClientId: 19F7108344BF45D0BD829021E1B17519
X-OWA-Error: Microsoft.Exchange.Data.Storage.AccountDisabledException
X-OWA-Version: 15.0.1178.4
X-FEServer: EX04
X-BEServer: EX04
Date: 13/03/2017 14:13:58
Fewer details...

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Solution

I’ve come across this quite a few times when clients have asked me to troubleshoot this and as obvious as the solution is, it is also very easy to overlook.  What I’ve noticed over the past year is that the majority of the time administrators run into this issue and are absolutely sure that the user’s AD account is enabled is when the following configuration in Exchange is disabled:

Email Connectivity

Outlook Web App: Disabled

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Some organizations may disable this for various reasons.  Hope this helps anyone who may encounter this issue.

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