Monday, February 23, 2015

Presenting PowerPoint presentation from Lync 2013 fails with: “Some presenting features are unavailable due to server connectivity issues.”

I’ve noticed that I get asked at least once every few months to look at why sharing PowerPoint presentations in a new Lync Server 2013 deployment with Office Web Apps would fail with the error message:

Some presenting features are unavailable due to server connectivity issues.

Retry

image

If you try to share the same PowerPoint .pptx presentation, you would notice that the file was successfully loaded as indicated by the following message:

This File is Already in the Meeting

Rename and Attach

image

You’ve also confirmed that lal the Lync Server services have been started:

image

What I’ve noticed is that 9 out of the 10 times I get called for this is because .NET Framework 3.5 Features is not installed on the server:

image

This component is required for the Office Web Apps server when it is installed on either a Windows Server 2012 R1 or R2 server:

image

Hope this helps anyone who may run into this issue as there isn’t really a specific error logged in the events that points to this.

No comments: