Attempting to log into a Citrix ADC / NetScaler published Citrix Gateway displays the prompt: "Cannot Complete Your Request"

Problem

You’ve completed configuring two Citrix StoreFront configured as a Load Balancing Virtual Server that is published by a Citrix ADC / NetScaler Gateway but noticed that the successfully logging on would continuously display the prompt:

Cannot complete your request.

Attempting to directly access the Load Balancing Virtual Server representing the StoreFront servers exhibits the same issue.

The following article’s recommendations does not appear to correct the issue:

Common Resolutions to “Cannot Complete Your Request” Error when connecting directly to StoreFront Server
https://support.citrix.com/article/CTX207162

Solution

The Cannot Complete Your Request prompt can be caused by many reasons but one of the more common reason I’ve come across is if the Load Balancing Virtual Server representing the StoreFront servers does not have Persistence configured:

To correct the issue, add the Persistence setting to the Load Balancing Virtual Server representing the StoreFront servers and configure

Select Persistence Type: SOURCEIP

Time-out (mins): the desired duration

Leave the rest as defaults.

Applying the settings should correct the issue: