Monday, June 6, 2022

Behavior for Teams for users who are either disabled or deleted in the on-premise Active Directory synced to Azure AD

I recently had a customer ask me what would happen to a Microsoft Teams Team if the owner, which is an on-premise AD account synced into Azure AD, was disabled or deleted and as I did not know off the top of my head, I went ahead to test the scenarios. The following are the results in case anyone may be looking for this information.

On-Premise Active Directory Disabled User

  • Teams channels where the disabled user is the only owner and/or member will not deleted
  • The user will still be listed as owner of Public and Private Teams
  • Disabled status will cause the account to not be displayed when browsing in Manage users
  • Unable to log into Teams with message:

Your account has been locked. Contact your support person to unlock it, then try again.

  • Re-enabling will return back to normal

On-Premise Active Directory Deleted User

  • Teams channels where the disabled user is the only owner will be listed but displayed with an error:

We can’t retrieve information on this team. Refresh the page.

If you continue to have problems, contact Microsoft customer support.


  • Teams channels that have other owners or members will continue to be accessible and if there are only members, they can be promoted to be an owner
  • Channel is not deleted
  • User is removed and no longer appears in the Public and Private Teams
  • If the account is restored from the Recycling Bin:
    • The user will be placed back into the Teams with other members
    • The team with only this account will be accessible with the restored user as the owner

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