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Wednesday, May 16, 2018

Skype for Business Peer-to-Peer Session Detail Report reports: "No media quality data is available." for the "Media Quality Report"

Problem

You attempt to retrieve information about a bad call reported by a user so you launch the Skype for Business Monitoring Reports, drill down to the Peer-to-Peer Session Detail Report reports, expand the Media Quality Report section but noticed that No media quality data is available. Is displayed and there is no data logged:

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Reviewing the event logs on the Skype for Business Front-End server reveals that the following error is logged:

Log Name: Lync Server

Source: LS Data Collection

Event ID: 56407

Level: Error

Failed to execute a stored procedure on the back-end.

Component: QoE Adaptor

Stored Procedure: QoeInsertSessionReport2

Error: System.Data.SqlClient.SqlException (0x80131904): Trying to pass a table-valued parameter with 109 column(s) where the corresponding user-defined table type requires 101 column(s).

at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)

at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)

at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)

at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString, Boolean isInternal, Boolean forDescribeParameterEncryption)

at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, Boolean inRetry, SqlDataReader ds, Boolean describeParameterEncryptionRequest)

at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry)

at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry)

at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()

at Microsoft.Rtc.Common.Data.DBCore.Execute(SprocContext sprocContext, SqlConnection sqlConnection, SqlTransaction sqlTransaction)

ClientConnectionId:26e8fcf1-c35d-4284-adf6-7bfa82b60d24

Error Number:500,State:1,Class:16

Cause: Configuration issues, an unreachable back-end or an unexpected condition has resulted in the error.

Resolution:

Verify the back-end is up and this Skype for Business Server has connectivity to it. If the problem persists, notify your organization's support team with the relevant details.

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Solution

One of the possible causes to this would be if you have a version mismatch between the ExpectedVersion and InstalledVersion for the QoEMetrics database. To determine whether this is the cause, execute the following cmdlet:

Test-CsDatabase -ConfiguredDatabases -SqlServerFqdn <SQLserverHostingMonitoringDatabase>

Note the difference between the ExpectedVersion and InstalledVersion for the QoEMetrics database:

ExpectedVersion: 62.93.12

InstalledVersion: 62.93.8

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In the event that the environment does have a mismatched version for SQL, execute the following cmdlet:

Install-CsDatabase -DatabaseType Monitoring -SqlServerFqdn <SQLserverHostingMonitoringDatabase> -DatabasePaths "Z:\Data\MonitoringStore\(default)\DbPath","Y:\Logs\MonitoringStore\(default)\LogPath"

**Replace the paths with the appropriate paths to the database and logs

A similar output will be displayed:

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Execute the following cmdlet again to confirm that the database no longer has a mismatched version:

Test-CsDatabase -ConfiguredDatabases -SqlServerFqdn <SQLserverHostingMonitoringDatabase>

Note the matching versions between the ExpectedVersion and InstalledVersion for the QoEMetrics database:

ExpectedVersion: 62.93.12

InstalledVersion: 62.93.12

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With the mismatched database version corrected, the Media Quality Report section will now have data recorded:

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